FAQs

Our official website features the best rates and special offers. Our website is an online point of sale without any middle-men. It is where you can get the best available rate.

When it comes to a cancellable or refundable reservation, if the amount of the first night has been pre-authorized on your credit card and you have received our reservation confirmation email, then your reservation is guaranteed.

When it comes to a non-cancellable or non-refundable reservation, if the total amount is debited from your credit card and you have received our reservation confirmation email, then your reservation is guaranteed.

You can, in some instances. Please check the cancellation and modification terms in your reservation confirmation. If you have booked a non-cancellable, non-refundable, non-changeable rate, we will not be able to fulfil your request. If you have any doubts concerning the terms and conditions of your reservation, please contact us.

You can cancel a non-cancellable, non-refundable, non-changeable reservation, however, your reservation will not be refunded at all. You can take out cancellation insurance if you book your room on our website. If required, contact the insurance company directly. If you have booked a non-cancellable, non-refundable, non-changeable rate on our website without meaning to, please contact us within the hour at reservation@lyrichotelparis.com